Privacy Policy

1. Introduction

Welcome to Konverse ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our mobile application and website, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect and process the following types of information:

• Account Information: When you create an account, we collect your name, email address, username, and native language preference.
• Profile Data: Information about your language learning goals, proficiency levels, and languages you want to practice.
• Payment Information: When you purchase minutes, payments are processed by Stripe. Your card details are entered directly into Stripe and never touch Konverse servers; we store only a Stripe customer reference, the last four digits and card brand for display, and your transaction history. Konverser payouts are made through Stripe Connect, which collects the identity and bank details required to pay you.
• Call Data: Call duration, timestamp, participants, and feedback ratings to improve our matching algorithm and service quality.
• Usage Data: Information about how you use our app, including features accessed, time spent, and conversation prompts used.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• VoIP Call Content: We do NOT record or store the content of your conversations. Calls are private and encrypted.

3. How We Use Your Information

We use your information to:

• Provide and maintain our language learning service
• Match you with appropriate native speakers based on language preferences
• Process your payments and manage your minute balance
• Send you service-related notifications and updates
• Improve our matching algorithm and conversation prompts
• Respond to your customer support requests
• Detect and prevent fraud or abuse of our service
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Other Users: Your username and native language are visible to users you're matched with during calls.
• Service Providers: Third-party companies that help us operate our service (Firebase for authentication, Twilio for VoIP calls, Stripe for payments and Konverser payouts).
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication through Firebase
• Encrypted VoIP calls through Twilio
• Regular security audits and updates
• Limited access to personal data by our employees

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us at support@konverseapp.com. You can delete your account yourself at any time from Settings → Delete Account in the app — see how to delete your account.

7. Data Retention

We retain your personal data only as long as necessary to provide our service and for legitimate business purposes. Specifically:

• Account data is retained while your account is active
• Call records (duration, timestamps, participants, ratings — never call content) are retained for accounting, quality assurance, and dispute resolution
• Payment and payout records are retained for as long as tax and accounting law requires (typically 7 years)
• When you delete your account, your profile and contact details are deleted immediately and any retained call and payment records are anonymized so they can no longer be linked to you

You can delete your account from Settings → Delete Account in the app, or by emailing support@konverseapp.com with the subject "Delete my account". See Delete Your Account for step-by-step instructions.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: